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| - I had a procedure done today at this location & it was what I honestly describe as 'traumatic'. I am an anxious person by nature - toss in a procedure where I have to be sedated, and it has the potential to get bad. The situation at this office multiplied it by 1000.
Like some of the other reviews, it's not due to the doctor - Dr. LaTowsky is wonderful & the only reason I trekked out here from Mesa. The rest of the staff & the office are the issue.
9:20 appointment, I was not seen until 10:45ish. That's inexcusable. Waiting room was full of other patients - it was obvious they way over scheduled. Their Scottsdale office has a pleasant, sleek waiting room with some ambiance. This office is sterile & cold.
I'm finally called back & have an IV put in. Then, I'm left sitting in an 80* exam room for another HOUR. I was getting very upset between the insane wait times + not having eaten in 12 hours + general nerves about the procedure. I'm sitting there stuck to an IV pole, unable to go anywhere, which was very unhelpful as well. When I expressed my frustration with the situation to the nurse who popped in, she spoke to me like a child, just saying "Ok, write a letter".
(Oh, by the way, your ride is not allowed to leave and come back. The front desk girl said he was fine to do so, but then the nurse told him he couldn't leave the building. So my poor partner was trapped there as well.)
At NOON they finally came for me. The 'operating room' was horrifying. It looks like a storage room that just happened to have enough space for a bed.
I had a small rash that appeared after the IV had been put in, and upon asking the anesthesiologist if it was an allergic thing from the IV, he just said "Probably. You're going to sleep now." Guess he thought knocking me out was simpler than reassuring me it was nothing.
I awoke in a 'recovery area' that resembled a tiny broom closet, with 3 nurses hovering around. The nurses were not pleasant & were trying to hurry me out, while also threatening that if I couldn't pee (cause ya know, I've had so much to drink in the last 12 hours), that they would Foley cath me. They finally let me go when an ultrasound showed I had nothing *to* pee.
They sent me home with very few instructions. I had to Google basically all my own aftercare info, including when I was allowed to resume alcohol & other medications. I got a text message from Walgreens saying my prescription was ready - what prescription? Nobody said s*** to me about a prescription. Oh, it's Cipro..... which I can't take. They should have discussed all of that before knocking me out. Didn't send anything for pain though, so thanks for that.
The whole experience left me extremely upset. I cannot stand being talked down to, being dismissed, or treated like my time isn't valuable. I don't cry hardly ever... but I have cried a few times today out of stress over all this. There was ZERO reason for a 20 minute procedure to turn into a 3.5 hour long ordeal.
Get your Sugar Honey Iced Tea together, guys, and get some more compassionate staff while you're at it.
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