Today was the second time I've had trouble here. They seriously wanted to charge me $2 to put one piece of tape across the top of a box I was returning to Amazon. I understand covering the cost of the tape, but that is very excessive. The other time I was here I mailed a package to an apartment and it was never delivered. After numerous phone calls trying to find it. The people at this ups store told me it was at a ups store in the city where it was sent and this was a "new policy". Well, if that is truly the case then someone should have let me know when I dropped it off at the store. There are many ups stores in this town and they are all better. Even though this one is close to me I will not be back.