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| - Macys Yelp Review
I made an appointment for an eyebrow tweezing at the Benefits Counter located inside Macy's and was very disappointed to say the least about my experience. Being a facial specialist and entrepreneur, I have high standards on quality service. All I really wanted was a light eyebrow tweeze and the specialist insisted that I needed an eyebrow wax.
I explained my skin is very sensitive and I prefer tweezing until I am comfortable with eyebrow professional. I expressed concern that if she used hot wax on my summer tan, is it possible it would leave an uneven skin tone. The professional eyebrow consultant assured me "no worries!" explaining how a tan has many layers deep and it would be just fine to wax. She explained, she has been doing this for years and I am in great hands. She goes on and on about how she has plenty of experience with sensitive skin care clients.
She explained tweezing is very time consuming and I will have better benefits with waxing. I said " You are the the professional. I will leave it your hands". As soon as she ripped off the hot wax with tape my brows were beet red. My personal observation was that she used to much pressure removing the tape and she didn't allow the wax to cool for 2 seconds before she put it on my face. Unfortunately, the out come was very bad and I was panicking. It has been close to 12 weeks and I still have a line of demarcation between my brows and a small red scar on my left brow.
*Since I am a skin care professional who takes so much pride in healthy looking skin, this was devastating. For example, prior to my face being burned, I have practiced moderation with laser treatments, chemical peels, and microdermabrasion. From my education and research on hyper-pigmentation, first degree burns located on the face could take about 3-6 months to heal. In the mean time, it is not recommended to get any sun or skin resurfacing service till this heals. If I continued my regular skin care regime, it would cause permanent scarring because my burn is still healing.
My main problem is how Benefits is handling the situation. They do not care and have done nothing to apologize or compensate me. I called them on Sept 30th as a follow up for to talk to another manger that was very condescending and unprofessional. She was very sarcastic and rude, repeatedly saying "What do you want!" 3 times in a row. She failed to show any sign of compassion at all. I knew quickly that this was a place if a problem arises, I will be talking to the back of their head.
IF IT WERE THE OTHER WAY AROUND, and I did a chemical peel on her forehead causing a first degree burn, no matter how small the spot, there would be hell to pay!!
Being a person who owns their own skin care business, I would have handled the situation very differently. The reason my customer service is in good standing I would take the time to listen, I truly care about my customers feelings. If I were in her shoes, I would first apologize with great concern. Second, I would send a professional email and try to make it right. Third, offer an immediate refund no questions asked. Fourth, I would offer her my service or someones else's professional service and basket of products to ease the pain of an unsatisfied customer experience.
I have never sued anyone in my life, but with their uncaring attitude and unethical practice I feel irate how this situation has been handled. They need to own up and take responsibility for their actions. I AM VERY DISAPPOINTED HOW (MACY'S BENEFITS COUNTER COULD CARELESS)!!!!!
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