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  • I want to start by saying that it kills me to give Casbah two stars and I wish there were two rating systems - one for the food and another one for service since my review is really about the latter. The food as always is exceptional. I have been going to Casbah for well over a decade and it is a place where my family has always celebrated special occasions because of the wonderful atmosphere, food and the great service - or what used to be great service. We went to Casbah last night for dinner to celebrate a family birthday expecting to have a nice, memorable evening. Alas! that wasn't to be. Our server (Seth) and the service provided by him can be described in just one word - INDIFFERENCE. He went through the motions of taking our order and bringing us our food but that was it. We were never told of any specials. We were not brought any bread till we asked for it. We were not asked for re-fills on our drinks or even our water. We were not once asked how the food was and if we needed anything else. On ordering dessert, we were not asked if we needed coffee or drinks to go with and so on. In my book, indifference is worse than bad service. I could have looked past it if it was just the server's style and lack of work ethic (every place has some of those people!) but what really highlighted this lackluster service was that the very same server was providing exceptional service to a neighboring table with a much larger party than ours. Perhaps because gratuity was automatically included? I don't know but suffice to say I was very disappointed and somewhat annoyed. Casbah is not your "neighborhood" place to drop in for dinner and the food and ambiance don't come cheap. So the least they can do is to make sure that service is consistent. It is relatively easy to attract new customers but really tough to sustain them. I hope this was just a one-time occurrence but I feel like I need to highlight it in a public forum in the hope that someone from Big Burrito sees this and has it addressed. I'm so disappointed. I hope I can go back there again. I would hate to lose this place!
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