We had no problems with customer service here so I can't comment on the complaints of other reviewers. The ladies at the counter seemed helpful to me, though it is not a place where people put on a show of smiling at everyone.
The kebabs here are excellent and very reasonable. The chicken kebab was well prepared and delicious. Large portions with rice (no salad included though).
Did not try the bakery offerings but they looked scrumptious. The place is immaculately clean. While they primarily do take-out we ate in as we were going to the movies nearby and there were some other patrons eating in as well.