Countercultural. Hip. Expert. Diverse. Comfortable. Approachable.
If Menagerie ever closed, I would fall into a tailspin. I can think of no other place in the city where I'd be able to easily find, much less want to have to look for, supplies for my snake. True, quality cat gear and treats can easily be had from many other pet shops, but when you enjoy more unusual critters in your home, it's important to know that the people you go to for your goods are on the same page as you are and genuinely know what the hell they are talking about.
Besides, how you can not love a store featuring a giant iguana on the roof? Or that gets support from the bondage underground? Or that has its own in-store pets who love to cuddle?