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  • I had a very upsetting encounter here, the worst experience I have ever had at a restaurant. I went with my coworkers while I was on call for the hospital as well so I only wanted to be there for a short time to get some food. I sat down and ordered around 8:45 pm. At about 9:30 my friend asked if our food was coming out. I had to step out for a minute to make a call. When I came back 5 minutes later, I asked my friend if the waiter has said anything. He had not, so I stopped the waiter again. He said, the order is coming out soon. At about 10, I stopped the waiter and asked again, telling him I needed to leave and I would take it to go if it was coming out soon. I also asked to get the check so that I could leave right away with the food. At 10:15, again I stopped our waiter and at this point I was getting very frustrated. He went to the back near the kitchen where he stood for 10 minutes chatting with a coworker. At close to 10:30 he comes back with the take out box finally, but I was so frustrated at this point I told him I don't want this food, I'm so upset I can't eat it, and to give me a refund. I placed my credit card on the table. The waiter just continued to say things like, well I don't make the food, there was a long wait for everyone. I said, people have come, eaten, and left in the time it took to get my food, and I asked you multiple times if my food was coming out and I would have left a long time ago if you had told me honestly that the food hadn't been made yet. He continued to just stand there and stare at me. I was incredulous, but I was so mad I could not stand there anymore. I took my credit card and was about to walk out. My friend stopped me and told me to give him the credit card to get the refund so I gave it to him and walked out. Outside the restaurant a few minutes later, my friend gave my credit card back back to me and said that the waiter said he would take care of the refund. I have not gotten a refund. Seriously. I should have contacted management but I didn't check my credit card bill until the next month and figured it was too late. I understand that this is the shitty service of one waiter, who probably doesn't even work there anymore, but it was so horrible I would never go back there. This happened months ago and I still fume every time I think about it.
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