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  • This is a difficult review to write because I happen to like TGI Friday's. My husband and I started going about once a week when we lived in CA; the food and service was consistently great. However, since moving to Vegas, we have struggled to find a location that makes us happy. The location on Sahara has terrible service, in the Aliante the service is slow even when the restaurant is empty, and at Sam's Town the food was not good. So, we have taken to visiting the location at Gold Coast. So, here is the review for the TGI Fridays at the Gold Coast. The food is inconsistent. As a general rule, the items that I order are fine but my husband always orders the macaroni & cheese and it never seems to be the same. Sometimes there is not enough cheese or the chicken has too much fat on it or the breading is burned. Honestly, how hard can it be to bake mac & cheese? The service is generally horrible. We often visit at odd hours of the day when very few patrons are there and we still cannot get good service. Some of the problems have included the order being wrong, not refilling drinks, and a lack of personality. I rarely fail to tip - even for bad service - but I have started doing this since moving to Vegas simply because of the terrible customer service. In addition, on this particular visit, the cashier/hostess was so unprofessional it was just annoying. As she was correcting my check - since the waiter had overcharged me - she was chatting with a waitress, answering the phone, and muttering to herself (loudly). It was amazing. So, I have a dilemma. The food is fine - better than some, worse than others - but I have their rewards card so I am always receiving coupons. Do I continue to eat there when the service annoys me so just to save money or do I throw in the towel and try to find another restaurant where my husband can eat mac & cheese? I think I just need to keep exploring my Vegas options. It is just that I am tired of paying for bad service and mediocre food. Hmmm.
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