I had high expectations of this place as there are good reviews. Unfortunately, they didn't meet my expectations.
The wait times were very long just for the shaved ice (bingsu) to arrive. It seemed like they only had one lady making the desserts, while they had about 6-7 orders ahead of mine. I waited for about half an hour. Definitely think they can use another machine to speed things up...
I ordered the matcha redbean bingsu and there were two items that were identically named on the menu. The cashier agreed and so I thought he knew which one I was referring to... but I ended up being served the one I DID NOT want.
Putting that aside, the matcha redbean bingsu was a light tasting but refreshing dessert. The regular size is perfect for one, or for sharing! I personally find the sweet condensed milk flavour a bit faint (it just tastes like slightly sweet ice at some point). The toppings of shaved almonds, mochi, azuki beans and red bean do enhance the flavour.
The shop itself is not very cute - it is pretty old and has poor decor. To make things worse, the tables are super close together and your conversation is definitely being overheard. I've been to the newly opened The Cups and my expectations were somewhere along those lines.