Came here because it was a hot day and we wanted ice cream, saw great reviews for this place. It was bumping! It's a pretty small place and with limited seating and parking, there were a lot of people sitting on the front stoop eating their ice cream. It looked very kid friendly as there were special sized tables and chairs for kids though adults ended up using them. It wouldn't hurt for them to put in some more tables and chairs since it looked like they had some extra space.
The ice cream itself was ok, they have a lot of flavors, most of them custom. My bf and I got a total of four flavors a sugar cone and a waffle cone for $12. This is pretty steep but I guess the the scoops were big and they are in the middle of Charlotte? We got the vanilla heath, cookie monster, raspberry coconut, and mint and chocolate ice cream. My favorite was the vanilla heath, it had toffee and some nuts I think in it? The cookie monster flavor tasted just like it should, cookies! It was also bright blue and temporarily stains your lips haha. I did not like my raspberry coconut at all! The sourness of the raspberry combined really weirdly with the coconut and tasted almost a rotten kind of sour to me. My bf like it though so he ended up finishing it for me. The mint and chocolate was ok, pretty average.
The line was pretty long the whole time we were there and they have a sink if you're ok with tap water or want to wash your hands. The ice cream itself was just ok to me and we waited about ten min in line. Overall experience was pretty average for me but this is a good place for ice cream if you're in the area!