I have been taking my bichon here for just over a year. Generally I would give it 4 stars but this past time I asked them to clip her one length shorter that I usually get done. When I came to get her, her "eyebrows" (on a puppy cut) were gone and she had more than a few bald spots and her skin was red from irritation!. Poor girl, it's a good thing she's an indoor dog or she'd be sunburned this summer for sure! Granted I did request that length, I just wish they had called me and told me what was going on. It wasn't even the shortest length.
Also, if you get your dog groomed ANYWHERE not just here, please, please, PLEASE do NOT let them express the anal glands. That is a job for the vet's office only. The groomers are only permitted to do "external" (without being TMI) and they can't fully express everything in the glands due to this. I worked for a veterinary clinic for a long time and dogs would come it with infections as a result.