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http://www.openvoc.eu/poi#funnyReviews
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  • The experience I had was such a shame. I went in with a friend and while trying to decide what to order asked the young man on the register if they could do Cortado's (a shot of espresso with a little milk). He asked his female coworker (looked like she was the cook) if she could do a cortado and she said yes. The young man started entering an item into the register, to which I said, "hang on, I'm still deciding." He than recommended I try a latte so I went with his suggestion. My friend ordered food and I even said at the register that I was sorry to make her eat alone. When they brought out my friend's food, they also brought out a frittata. We said we hadn't ordered that and the guy took it back. A minute later the female cook came out and asked in an aggressive tone if I just didn't like the frittata or decided I didn't want it. I was confused and said I'd never ordered it. She said "Didn't you ask about the frittata?" I wasn't sure why I was being questioned when I had just said that I didn't order a frittata and no, never even asked about it. She was obviously annoyed as she took it back. My friend and I were both kind of taken back by the experience. Some time later, I realized they must have misheard me when I'd asked for a cortado. I went to the counter and told the gentlemen that that was the case thinking it would bring some clarity to the confusion. He corrected my pronunciation of how I was saying cortado (by calling it a cortadito - which is another drink but who's counting) but said nothing else. No, "sorry about our miscommunication", "that was our fault", "sorry for charging your friend for a meal she didn't order", nothing. Just the same look of annoyance we got from the female employee. Maybe I'm expecting too much from coffee shop employees but the place really did seem to be about more than that. The food presentations looked like they did have some real passion for what they were doing, much more so than a normal coffee shop. Maybe that's why it was such a disappointment to leave feeling like I'd been accused by the staff for what was their error. It's unfortunate that the customer service was so bad when the coffee was good and the food did look great. Luckily, I can get great coffee and great food plus customer service that doesn't leave me feeling confused at a number of other places.
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