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  • I called several libraries before getting the call center. I was trying to get instruction on how to get to ebook. I have Windows 8.1 and talked to 3 people that could not help and insisted I bring the computer into the library and they would help. The last person I spoke with Jacob talked me through it which I was sure we could do if I could get to a person who understood my problem. I am really so happy due to the fact that I am a senior with less than perfect eyesight and reading books with a magnifying glass just does not do it for me. So I did not read any books for many years. Thanks to Jacob we got me to ebook and I am so glad to be able to sit in front of my 24 inch screen and adjust the print to my size to easily read a book. Thank you so much Jacob, I have decided to join a book club. You have no idea as to how great it feels. Above and beyond.
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