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| - Derek and I stayed here the very first night we moved to Madison before moving into our apartment. We were so happy in general that we barely noticed the hotel, but had a pleasant experience and nothing to complain about. Because of that, when friends or family have visited over the past two years, I've always suggested this place.
My mom booked a room for my graduation weekend (yay me!) weeks beforehand. Then, because of a medical problem, she had to cancel about a week/week and a half beforehand. They had a 2-week cancellation notice which is ridiiiiiiiiiculous! They said that she would still have to pay for two nights. I got stuck with a room I didn't want that they could have given to some poor sucker who booked late, but nope, I guess they'd rather just make loyal customers into ex-customers.
The room was small. My friend and I both woke up with weird skin rashes from the bedding, or maybe from fleas? The affected spot on my arm finally went away after a week. The AC/heat was loud and blew in our faces. The night staff were so unfriendly. I did eventually get to talk to a manager, and he took my complaint down but just looked at me with a dazed face. It felt good to be able to say to someone, "I think you were unkind to my mother. I used to recommend you, but I won't anymore."
Maybe I should've thrown in that I'll write a bad Yelp review too?
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