Yup, this place is Terrible. I go here for car wash, I have their unlimited plan (for exterior only) It's not that the wash is bad it's the wait and it's all the time at this place. They seem to have only 1 attendant for 3 lanes. On a rare day (once in a blue moon) they'll have 2 attendants. For exterior only, you get in the farthest lane to the right, which is basically the lane the attendant usually ignores as they're trying to get people paying for the full service in faster (hey I'm a paying customer too, what am I? Chop liver here?) One time I get in the full service lane and the attendant got upset (I knew I would at least get service faster) But yeah the wait is ridiculous. Overall the process could take 30 minutes and this is for Exterior wash only, they don't even dry your car. The ONLY reason I go there is the proximity from work.