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| - THEhotel ranks as my 2nd worst stay in Vegas, and trust me, I've stayed at about 15 of the strip (or near strip) hotels.
All I have to say is if you're reading this close to today's date DO NOT STAY ON THE 26th FLOOR. And soon, don't stay on a few floors below this. They are slowly renovating the hotel from the top down... 24 F*****G 7. What hotel renovates for 24 hours and has guests on an adjacent floor? Yep, that means drilling, scraping, banging, and every other horrid noise was going on all-night-long.
I was staying here for work and had no patience for the lack of sleep I encountered. I called the desk several times in the night, especially between 3 and 4am (pretty reasonable quiet sleeping times, right?) and got nowhere. I was offered free breakfast for the troubles. FREE BREAKFAST?!? First of all, my work conference was feeding me so this was useless to me, second of all, this does not solve the issue at hand here. When asking to move to another floor they told me that it was sold out and they couldn't move me. That night in the middle of the night, fine... but they even said over the next two days it was not likely they could move me. This makes zero sense. There are plenty of times in the day when rooms open up, why couldn't they move me? On my 5th or so call I made progress with a new front desk receptionist and was told I could move at some point that day. First issue solved (after getting 1.5 hours of solid sleep before a 9 hour day of important meetings..... great). I was also appalled that when a room opened while I was at work (they would only hold the room until 5:30pm for me) they wouldn't move my luggage for me. What hotel won't do this? I've been to countless places who will do this. I gave permission, I begged, I lost.
Aside from the construction disaster and poor customer service, this place is renovating for a reason. There was something crusty (I don't want to even know) on my bed frame and stains on the comforter. This was one of the most uncomfortable hotel beds with paper like sheets and one of those comforters you just want to throw on the floor and never touch again. Carpet was extremely dirty, and the room stunk. I can't even describe the smell but it was pumping through the AC and it was just awful.
The room was spacious and a "suite" which is nice, but when it comes down to it I'd rather have a nice clean closet sized room than a giant, loud, dirty big room. The bathroom was the nicest, cleanest part of the room, though there was an old guest's used toiletries in the bathroom - so not the most thorough cleaning seems to be done here. Even after turning on every light switch and lamp in this room it is insanely dark- like can't even see in your bag to find something dark.
You can't pay me to stay here again.
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