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  • I had a horrible experience, I went there to get a car I reserved 2 weeks before my vacation. I got there 30 minutes before my reservation time, when I got there they told me the car was almost ready. I waited 1 hour before my car was actually "ready" because when it got there it was still dirty and also one of the tires had a huge slash on it. By the time they tried to get me another car it already had been 2 hours of me waiting there. I talked to the manager and he said they were still waiting on the car. I was trying to be reasonable but by the time they told me that the car they got for me was having issues that I had to wait another 30 minutes I exploded.... that's when they decided to upgrade me but I still had to wait another 30 minutes. I told the manager I was not going to wait that long it was ridiculous my family was waiting for me to get a car so we could start our vacation. Finally when the car came they guy took a long time to get his iPad to work and somehow cancelled my reservation on it and had to re apply for the discount and everything online so they can process me...that's when I lost and told them to forget it that I wasn't even going to get a car there anymore ever again. This was my usual place to get my car for vacation but the manager not caring and the other associates having a bad attitude and not solving anything just didn't help at all. The horrible part was that my vacation was almost ruined because I could not find a rental car this weekend anywhere else.
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