Kevin, you ROCK!!
I called him to inquire if he serviced refrigerators and although he doesn't, he helped me troubleshoot the problem over the phone and explained a very simple solution to get it cooling again. All without the need for a service visit and costly repairs/replacements.
Thank you for your honesty and assistance. I'll be sure to refer others to you.
I called Kevin to install a new unit for me when I couldn't get it properly repaired under warranty by Brewer's a/c. Kevin installed a new, energy efficient unit as promised and now my tenant is happy. I'll see you in court Brewer's.