The receptionist is a sweetheart. I came to Dr Wendy who was SO nice, so informative and helpful. I really appreciate her honesty when it came to what I needed to have done and what could wait. She made me feel calm and comfortable before an extraction. But when I got my cleaning--ouch! 5 stars for friendliness and customer service. But that was the most painful cleaning I've ever had. More painful than extractions I've had in the past.