Bought two beetles here a couple of years ago and have been coming for the yearly 10K mile checkups since. Not quite sure why the bad reviews for service. They have always answered the phone straight away, given me an appointment quickly and I never had to wait as long as they said I would for the service to be completed. Once I had an issue with the windows making a bizarre noise and they got it sorted out with no more problems since. I had a nail in my tire and had to make an emergency stop and they fixed it, did not charge me and sent me on my way in minutes. Waiting room is great... tv, great coffee machine, water, clean and comfortable. They offer a shuttle service too which I used once and it was very helpful.