I have been to a couple Paneras that have the most annoying and incomprehensible iced coffee policy: they put the iced coffee with the hot coffee. This is a problem for several reasons
1) the hot coffee is always at the front
2) the ice dispenser is in the back of the restaurant
Here is what inevitably happens in this situation. I grab my iced coffee cup and go to where the, you guessed it, the ICE is. I fill my cup with ice and look for the ICED coffee. To my surprise, it is located at the other end of the restaurant with the HOT coffee. I saunter over to the HOT coffee and pour ICED coffee in my glass. Unfortunately, the lids and straws are back at the other end of the restaurant, so I stroll back over to the other side of the restaurant. I put my lid on my cup, then go back to my seat, which as Murphy's Law would have it, is at the front of the restaurant.
The food thing about this set-up is I can knock a mile off my afternoon run, cause I just walked 3 miles.
Panera Bread- here is some free advice. Put the ICED coffee with the ICE dispenser! Would you put the hot tea bags over by the ice machine?