We ordered a coffee and a hot chocolate to go. By the time it cooled down enough to drink, we found that the hot chocolate tasted like thin, milky water, later finding out that the chocolate was at the bottom of the cup. I either didn't hear, or wasn't told, that I was supposed to stir the hot chocolate myself.
I cannot fathom why customers would have to stir their own drinks. Don't they have stirring apparatus behind the counter? I don't have to stir my own drinks at Starbucks, or any other cafes that I've visited.
Aroma customer service stepped up, however; they were apologetic and issued a few vouchers for free drinks. It's nice to see that some companies still know how to do customer service properly.
On subsequent visits, staff told me to stir each time. The drinks were tasty. Pricey, but tasty. I just still don't get why they can't stir the drinks before they hand them over.