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  • I have ordered many times from multiple Jimmy Johns around town and my co-workers also do. The last three times I have ordered from this location, they have botched the order. Today was the last time I will order from them. I placed my order for delivery. I ordered a country club with no tomatoes, a bag a chips and a coke. The delivery guy handed me a bag with two sandwiches ( again, I only ordered one ). One of the sandwiches was correct to my order, the other was not. I explained to the driver what happened and he asked me to call the store. As I explained to Robin ( who was very cordial and identified herself as the manager) she asked me to return the receipts and they would refund my money and it would take 2-3 days. I asked how am I to know that it will be refunded and how I would prove the purchase without a receipt. Reluctantly I sent the receipt back with the driver and eventually received a call back from Robin. She said that due to the way their system is set up, they had to refund the entire amount but would need to place another charge of the amount that should have been charged. So now, they want to charge me again before my money is secured back to my account ( putting me out a total of over $30 until 2-3 days from now) because of a mistake they made. I informed her that I would never again order from that location and would pass this information on to my co-workers. Very poor customer service.
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