Horrible. Absolutely horrible. Seems like they are completely insensitive with what the customer is calling about. The Girl I spoke with on the phone didn't care for my situation, and had no sense of urgency for our situation even to the point where she just said "we can schedule you in 2 weeks". I said we have an active leak and her response "find someone else". I was so nice and trying to be agreeable, and she just didn't want to provide any customer service or even find out if someone could come sooner. We spent over 2K about 3 months ago which seemed incredibly overpriced, we didn't argue just paid. She didn't care that I wanted to give them repeat business and just turned me away. Not a nice feeling when you are trying to be a returning customer and have water leaking in your home.
I had heard of this tone from this company, but ignored it as I wanted to give them the benefit of the doubt. Lesson learned.