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  • I called this establishment for a staycation which I do pretty often. I enjoyed the service at Searsuckers one evening for happy hour and decided I would stay with Caesars. Called reservations, gentlemen was polite and I informed him of what room I wanted. Basically I was looking for a room Oct 3 and he put it for the wrong month so it quoted a different price. It was 150 more than the room I thought I was purchasing. He apologized for the error and I declined the room at the cost. He stated unfortunately there will be a hold however I did cancel the transaction. Cesar Palace now has 313.00 for a room that I have not stayed in. I have spoken to 3 supervisors because they told me a week......Its been a week. Rhonda the manger on yet again, my 3rd time calling , told me oh well you have to call tomorrow to the billing department. Now shouldn't a manager after your employee did the error, I have waited the time you told me to wait, and then you tell me Rhonda to call back for a forth time instead of your taking my information and escalating issue and assist in a resolution for Cesar's taking my money and have not returned it. What GREAT SERVICE!!!!
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