I stopped in this morning to buy a pair of shoes for my girlfriend. The employee (I believe his name was Brian) greeted me and was super nice. Only having a picture of the shoes and not a being a normal Journeys customer, I kinda right to Brian for help. They didn't have the color of the shoes my girlfriend showed me but he offered to order them for me and have them shipped to my house for free. I ended up going with the color they did have (my girlfriend may yell at me for that one haha) but Brian informed me of the returning process, which was definitely good to know before I headed out.
Brian (I really hope his name was Brian) was awesome! Being in that store for not even 5 minutes definitely gave me a great start to my day!