The spot is new and sparkly, the service was nice, but the food and drinks were a let down. Ordered a hot chocolate that wasn't as chocolaty as Starbucks. Also got a cookie and brownie to split with some co-workers. They looked good, but were stale. The cookie was rock hard and had that "shrunken" texture of left out old cookies. The brownie had no moisture and just crumbled. Honestly, it's just in a shiny new building, but the drinks and food are sub-par compared to Starbucks. There are better "coffee" shops in Charlotte if you don't want the Starbucks experience, take a rain check on this joint.