This Michaels is ok as a craft store, but if I have to do a giant store, I'd usually rather go to the big JoAnn's. The customer service at this store tends to be lacking. After asking for assistance with an item (I need more than were on the shelf) during a recent visit, one clerk called for someone to help me (as she was with another customer). I waited and waited and waited. No one came. The clerk finished with her other customer and then walked off. I ended up putting back the item I wanted more of and just leaving without them.
I can say this that's good about this Michael's: they always have a huge selection of Martha Stewart crafting products and a great cake decor aisle as well.