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  • My 2 sisters, son, & I were in the area running errands back in December 2015. My sister Debbie was craving some coconut cream pie, so we headed to Marie Callender's orig. But they were closed for renovations. Darn. It was around 4:30...so we decided to make it an early dinner & headed to Outback Steakhouse. Everyone likes Outback, right? It was early enough that it wasn't too busy yet. So we were seated promptly in a booth. They had a combo meal thing w/so many courses...soup / salad + entree & dessert. The four of us all ordered it. But I had to be the lone wolf & order a different salad than everyone else...some kind of nut & berry salad? Why oh why do I do this stuff to myself?! As I've stated in previous reviews for other places...I've been in the F & B biz for too many years to count! So I know what goes on in food & bev prep. Plus I'm strangely addicted to Tricia Kean's "Dirty Dining" segments on KTNV. Sooo...going out to eat ANYWHERE...can sometimes be a challenge for me. But Outback has always been solid. Good food / service. Plus I also worked @ an Outback for like a week a million years ago)...and I know what sticklers they are for cleanliness & fresh food. Or at least how they used to be... Service was good. Our apps were tasty. The four of us were laughing & drinking & gnoshing on our goodies. Salads came. Everyone dug in. Yum Yum. & then...I thought I saw little green legs in MY SALAD! I said a silent prayer that I wasn't seeing A BUG...but after a few turns of my fork...I REALIZED WHAT I WAS SEEING WAS INDEED A BUG! Tossed right there in my salad. Ugh! Just then our steak entrees were delivered by someone else. I whispered to my sister to the left of me in our booth what I had discovered. I was honestly not sure what to do... My son wanted my leftover salad! The dining room had filled up considerably since our arrival. Again, I'm in the biz. Not the type to make a scene. But my enjoyment in the meal was completely gone. I should let it be known that the bug was the kind you see in gardens / on vegetables. Not a roach or anything like that. But clearly their prep is slipping or maybe the salad wasn't washed at all? I informed our server as quietly as possible. She was horrified, naturally. Told my son there was mushrooms in the salad (because he hates mushrooms) to keep him from wanting my leftover salad. The manager came over to apologize & inform me they'd be taking my meal off the bill. All nice. Sh*t happens. & I didn't want to ruin anyone else's enjoyment. My sister Cheryl said she was fine staying. I managed to choke down a bite or two of my steak. But it was hard. All I kept thinking about was how I could have eaten that bug! Thank goodness for contact lenses & immune systems! lol... We still tipped the server 20%+, but like usu I didn't do the after your meal survey. I'm not even 100% sure if they gave me one? Lol. Again, I've been going to OS's for nearly 15 yrs. Always solid. This was just one bad experience after many, many enjoyable ones. At different locations. I'm reminded of a sign that's posted at my current place of employment...."It can take years to earn a customers loyalty, but only seconds to lose it". That's kind of how I feel about Outback Steakhouse now....or maybe just this particular Outback? I just know it used to be one of our immed go-to's. Now I shy away from it & we deliberately drive to some place else to have a nice dinner out.
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