I've bought one car from Right Honda, and serviced several others there. I wont be back to buy or service any more cars.
My wife lost her fob key. I was quoted $180 to replace. That was a little high. I ended up getting a blank OEM fob key online for $30. When I asked Right Honda how much it would be just for the cutting and "programming" I was told it would be $100. I then looked up how much cutting would cost. $35 at a locksmith with a laser cuter? Sold. So I got the blank key cut and went to Right Honda just for the "programming". They told me it would still be $100. So I guess the market value of cutting is $0 and programming is $100?
I asked why it costs $100 to program the key. The service rep told me it took a whole hour of labor to do. I've seen youtube videos of people doing it in 1 minute so I deeply question the whole hour thing. I tried the Youtube method with no success (works up to 2013 models, I have a 2014). Still, $100 and and hour of labor to program it? Since I had little choice I agreed to do it. I waited at the dealership while they took my car back to program the key.
45 minutes later the service rep came out with a bunch of sheets suggesting that my car needed about $400 worth of work (leaking axle joint, etc). Wait a second, my car needed to be put on a lift and inspected from the underneath to program the key?
Or in reality they just insisted on me coming in for a 5 minute key programming and then spent an hour on my car doing an inspection which they charged me for, and so they could upsell me on a bunch of repairs.
Where's the good will when a long time customer comes in asking for something minor? Is everyone who walks in the door a mark for an upsell on a bunch of additional repairs? Apparently so.
Adios Right Honda. I'll be taking my car somewhere else, and when I buy my next Honda it will be at any dealer but yours.