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| - Ask to be off the ground floor if you can. We had no views and we were told not to leave our screen open since lots of things could wander in (like snakes and scorpions, etc.). Also, we could hear the family above us waking up early and running all around during our stay. At check-in they upgraded us to a 1-bedroom premium villa, but I actually kinda wish we had the deluxe studio side in this particular Westin, only because the layout was a little better and it was just my husband and I so we didn't really need all the space.
The valet/bellman here was very sweet and helpful. But after checking in, we went to the concierge and were "helped" by Allan (who initially avoided eye contact with us as we approached him since he was the only concierge unoccupied, and when he finally did engage us it was with this rude and unimpressive attitude). He honestly made our trip suck. He recommended 2 restaurants for my birthday dinner that were god-awful. We asked him for his recommendations on a place with local-flare and high-end service (comparable to The Mission in Old Town). He recommended Sol Mexican Cocina (which was chain-like and had disgusting food and drink - fish stick calamari & margaritas that they brag are made with sour mixes) and the Westin's restaurant Deseo. The restaurant Deseo is utterly underwhelming - if atmosphere and service are factors you care about in a dining experience, pass on this place.
The shuttle service is hit or miss, but if you by any chance are picked up or dropped off by Casey, this guy is awesome and super helpful!
The grounds are also "hit-or-miss," there was a lot of trash left unpicked up, cob-webs and dust. The pool could be really cool (and for kids I'm sure is absolutely awesome), but again the pool-chairs had cob webs on them and looked tired and disheveled (even though they were the on higher-quality side of lounge chairs).
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