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  • If I could give this place a zero star review, I would. I needed someone to come and clean up our temporary housing upon our moving out. I saw this place had a Groupon and I called them BEFORE purchasing the Groupon to ask if they were available on the date I needed and if they would go to my location. I was told that they were available and, yes, they would go to that location for an additional $10. I informed the person on the phone I had just purchased the Groupon and then made an appointment for October 9, 2014. My husband drove the 30 minutes out to the location and then waited for an hour passed the scheduled time, but they never showed. I called later to reschedule before the expiration of my Groupon, telling them I had a Groupon to use (as required by the Groupon voucher). This cleaning was for our new home, and was much closer to this business's location. My appointment was scheduled for today, December 11, 2014. Again, they completely no-showed. I just called to inquire as to why they'd stood me up TWICE now (well, they stood up my husband, really...HE is the one waiting at home for them to show up), and I was told that they don't have a valid Groupon promotion going on right now. I told the kid on the phone that 1.) I am looking right at the Groupon voucher and told the person who scheduled me BOTH TIMES that I was using a Groupon; and 2.) that is NOT a reasonable excuse for not showing up for our appointment - if the appointment was made correctly (which I assume it was not), then what difference does it make if I have a Groupon or not? The kid blathered on about how they don't have a Groupon but they do have a Living Social and people get them confused bla bla bla. I basically told him that was their problem, not mine, and I do not appreciate my husband's time being wasted because they assume some people might be confused about what coupon they purchased. His response was basically: "Sorry, but you can contact Groupon for a refund!" Gee, thanks..I would have done this TWO MONTHS AGO (or I wouldn't have purchased it at all) if the people booking the appointments had any clue what they were doing. Stay away from this irresponsible and inconsiderate company!!!
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