| rev:text
| - I am so torn. This review would have been a 5 if I hadn't experience the horrible service at the cash register with a young man yesterday who really didn't strike me as someone who wanted to be there. The rest of the associates were very lovely, from those in the grooming center to the dog trainer who helped me find just the right products for my dog.
Let me back up a bit. I came in to Petsmart on Stephanie Street yesterday in the afternoon to have my Yorkies nails trimmed. When I first walked in I went to the front person at the cashier and told him I needed to have my dogs nails trimmed. He said "uhhh..Okayyy.." and just looked at me with one eyebrow raised without saying anything else...I asked him "So....what do I do?" and he replied "Go in there." and pointed to the groomers room. I was irritated but quickly forgot about it...maybe he was new and our communication just wasn't there.
Then I walked around the store for a while and picked up a new bed and some toothpaste for my yorkie while we waited for his nails to be trimmed. Again I went up to the same boy at the cash register and he rang up all my items. At the end I asked him if I was supposed to pay for grooming there or in the grooming area, he told me "You need to go in there and get the paper and then come back out here." Again, I was super irritated. He saw me less than five minutes ago and knew that I was unaware of what to do..he could have told me at the BEGINNING of the transaction that I would need to go back in there again, come back out AGAIN and deal with him AGAIN. This time, I was getting a little more upset but still trying to just brush it off.
So we rung the bed and the toothpaste up, paid for it and I gave him my pets perk card. I've had that card forever, its not too pretty. He grabbed it, and scoffed, and looked at me like I was a complete idiot. I was BOILING. After I paid I went in to grab my dog and his tab. We then came back out AGAIN, and stood in line, AGAIN. I handed him the paper which he scanned and then told me I owed 9 dollars. I told him that didn't sound right since I was in last year at the beginning of the year to get my dogs nails trimmed and with my pets perk card it was only 4 dollars. I told him it was wrong and he proceeded to tell me "We don't ever give discounts with the petsperk card." What are you talking about!? By this time I had enough. I asked him if he knew what he was doing and told him it seemed like he didn't even want to be there. He just ignored me and proceeded to talk about the survey on the reciept.
I can not believe how horrible this boy was. Everyone else was great. But I'm hoping the manager of this Petsmart knows the saying "One bad apple spoils the bunch", because this boy has no business being at Petsmart. When there are so many great, enthusiastic, kind people out of a job who are looking for one and then I see people like this, I get very confused. Please choose better employees.
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