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| - This was my first visit. As far as cell phone stores, this appears to be the gold standard. It's obvious they train their people to the max. As soon as I walked in a young lady extended her hand and cheerfully gave her name and asked mine. Compared to two other cell company's stores, one of them just lets you wander in and wait to see if someone finally recognizes you and the other makes you feel like you are an insignificant number.
The sales people are unusually professional, kinda like robots, but nice robots. All are friendly and sincere and extremely knowledgeable . The place reeks of well-done training.
I was there to look at a new combo smartphone/notepad called the Samsung Galaxy Note. The poster in the front window promised me they carried it. The young lady greeter let me roam and in less than a minute 2 young guys approached me and identified themselves as being Samsung specialists. That was interesting, I don't think I ever saw salespeople who were specifically trained in one product.
They both had the product I came to see in their hands and proceeded to corner me (in a nice way) to show me how it worked, including taking a picture that they photoshopped into a cool picture of me skydiving. This is one cool phone, er tablet, er, whatever it is, but whatever it is I can't seem to be able to live without it.
Not good for the store that there were only a few other customers, I wonder if anybody knows they are there, but good for me that I didn't have to wait forever to talk to somebody. The two young guys ended up taking me to the sales counter so I could get an idea how much mac/cheese I would have to eat to afford my new toy.
This is a cell phone store that does what they do at a professional level, isn't it sad that I have to say that, because so many retailers don't even have a clue what customer service even means?
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