Can only speak for the lunch-time/mid-day crowd, but it's definitely a great value for what you pay.
Staff is friendly (so much so that it's clearly a "rule" that they acknowledge when you enter/leave), there's always people cleaning, and the equipment is generally in working order. It's small, so sometimes it can be a struggle to get the squat rack or to do bench presses, but that can be said of almost any gym.
Lots of reviews on here are of the people -- and that's not something the gym can really control. Yes, there's some interesting characters at a $10/mo gym in the Waterfront, but that doesn't reflect on the facility in any way.
I will say there's some questions about some of the gym "rules." Lots of signs up about no deadlifts if not done on squat rack or smith, but no one seems to enforce it. There have also been many occasions where the shows don't have soap in the dispensers - bring your own, I get it, but it's still an annoyance that's easily fixable