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| - DO THIS FIRST!
Sign up and get the Club Palms card first if you plan on dining at Fortunes or the 24/7 cafe that Fortunes is attached to. You will instantly pay $1-2 less at the Club Palms price compared to their regular price. What's a $buck? If you have any previous experience ordering dim sum, then you know these dollar savings add up quickly and can be used instead for tipping the waitstaff or funding your quest to accumulate enough slot points to redeem for a Palms shot glass.
With that said here is my unusually more succinct review based on my observations from my 2 recent visits to Fortunes. In general, Chinese speaking customers definitely receive slightly better service from the Chinese Fortunes staff, I am hypothesizing that it is partially due to their English language skill. When I heard them speak in Chinese they sound friendly, but when the same staff speak to English speaking customers it does not come across as nicely and could be interpreted as brusque. Just an observation like I said.
So what about their dim sum? Before Fortunes, this spot was called Cathy House, which also had a dim sum offering, which was pretty good for Vegas standards. I am not sure what happened and why the name change, and definitely not at all privy to the employment status of the chefs and cooks that worked there before and after the name change. What I do know is that the dim sum menu may still look similar, but the overall quality has gone down the proverbial drain.
The only item I ordered that I still considered good was their Pork & Shrimp Shu Mai. Their Steamed Pork Rib Black Bean and Stuffed Bean Curd Skin with Pork & Shrimp were both just okay. Baked Egg Yolk Cream Bun, used to be great here, but now I will avoid this greasy over-baked dessert pastry with very miniscule filling. But the other usual dim sum staples such as Shrimp Steamed Rice Roll (worst I have ever had in 3 different continents where I have had dim sum) and Crystal Shrimp Dumpling were really bad. It felt like the items were not fresh and was reheated from the previous day's left over batch and/or the "wrapper" was made poorly, contributing to the odd rough texture (it should be silkier than what I had). Needless to say, I will not be back for dim sum here until the overall quality has improved. Not to mention that in spite of the relative dearth of dim sum restaurants here in Las Vegas, there are still better dim sum alternatives within reasonable driving distance.
Aside from dim sum (main menu available until 3pm only, after that you have to be content with just 6 items on their limited menu) they serve up a typical Chinese restaurant menu offering with 3 different pho (Vietnamese noodle soup). As I have never tried this portion of their menu, it will not factor into my review. But the restaurant does have some enticing daily specials that may be worth checking out (http://www.yelp.com/biz_photos/fortunes-las-vegas-2?select=L1swxxmabddvxirB3ee-sw#GSABGYz6StpwDQbG0EOCdQ).
As food quality and taste is the most important factors in my review, I sadly have to only give this current incarnation of the dim sum restaurant inside the Palms a 1 star review. The service is okay, and definitely have room for improvement. But if you are trying to attract Asian gamblers and comping them with dim sum (which I am sure they are very well aware of and come with certain expectations of minimum standard for quality and taste), then this marketing ploy is deeply flawed and in much need of revamping.
1 star only. But I am keeping my fingers cross for vast improvments in the near future.
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