| rev:text
| - I was, personally, sent a message by the restaurant, which I think is inappropriate, as are the comments contained. My response follows:
Hello Denny, I am sorry you had such a bad experience at my restaurant, I remember seeing your name on the voucher Saturday night. Saturdays at lunch time are usually the busiest times of the week so it can sometimes take 40 minutes to prepare an order
Though I think some of your comments are unnecessary, such as mocking our use of plastic cups and our staffs' handle of English. Please remember that you got a huge discount on the meal by using two vouchers, which we probably barely broke even on serving you. In Venezuela it would be considered uncouth to try to complain about everything you possibly can about an independent family restaurant while getting a 50% deal.
* * * * *
My response:
I purchased, at the restaurant, 2 sandwiches and 2 appetizers (guacamole and fried cassava), the full price of which, with tax and tip comes to $44.20. For lunch.
I had prepaid $20 for a $40 voucher, not including tax and tip (and I tipped on the full amount, not the discounted amount, of course). I didn't use $2 that I had prepaid. I ended up paying, out-of-pocket, $29 in total. I think even that sum would warrant water served in glasses rather than flimsy plastic cups (the disposable kind).
I commented on the poor communication skills of the server because it directly resulted in our getting a ridiculous amount of avocado and wasting the bulk of the 2 appetizers.
I just checked the pants I wore than day and, yes, there is a HOLE in my pants. I bet the restauranteur, having found time to respond personally to me has not yet taken the time to remove the splinters that stick on the seating surface of the picnic table on their patio.
I wish I hadn't gone to this restaurant. It is the worst dining experience I have had for as long as I can remember. I think it is inappropriate for the restauranteur to privately send me a message, criticizing me because I was HONEST about my poor experience at his restaurant.
I wish I had read the reviews of this restaurant before purchasing the dining coupons. I can see that others have complained about the poor service and bland food, and that was some time ago. That gave the restaurant time to FIX the problems and yet they have not.
It seems rather foolish to use a site like Buytopia to bring in new customers to your restaurant and treat them so poorly, let alone chastise someone because they chose to be honest about their experience.
In Venezuela, I am told, were I to detail honestly the actual experience I received and PAID for, I would be "uncouth". Well, in CANADA, it is uncouth to complain to a customer because he had the temerity to speak about about the poor dining experience he experienced.
It was my best friend's 70th birthday and what was supposed to be a special event was very disappointing, to say the least. As you might suspect, I would never return nor refer anyone to this eatery.
Take some responsibility. Fix the numerous problems. And $50 would be nice, too, to replace my pants.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)