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  • I'm very impressed with the customer service, response and work completed on my unit. This morning I woke up and decided to install my Nest thermostat. Somehow in the process I lost power to the A/C and furnace and was unable to complete the process. I contacted Nest who attempted to troubleshoot the problem but was unsuccessful. They provided me with a list of technicians and I chose Wolff Mechanical. I gave them a phone call and spoke with Crystal. She advised me that today was a busy day for them but she could fit me in somewhere between 2-6. This would have worked but I had a prior engagement that I needed to attend at 6. I advised Crystal of my situation and she said she would do her best to get me in by 5 but no promises. Within the hour, I received a call from Crystal and she advised that a technician could be at my house within 45 minutes. Perfect!! Great work Crystal!! This may not seem like a big deal to most but when you consider all circumstances, prior engagement and I live in the desert and it may reach 100 degrees today. Getting my unit up and running was very important. It's nice to know that Crystal went above and beyond to accommodate me. The Technician (I can't remember his name) was very professional, quick and provided me with important information about my units that I did not know. He repaired my unit, showed me the part he replaced and thanked me for choosing his company. Good fast service is hard to come by and I would recommend this company to anyone.
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