| rev:text
| - I decided to go and get my truck washed on Saturday at Simoniz. First professional carwash it has had in about 2 years. For $5 you get a basic wash and towel dry. No vacuuming done. Most of the other Wash-n-Go places let you vacuume your vehicle, but I'd rather have my vehicle towel dried.
I pull in and the assistant manager says their having a special $29.99 detail (which includes their $19.99 deluxe wash). We talk for a few minutes and I state I don't want the armerol or air freshener or any of that stuff done to the inside of the truck. I just wanted the seat vacuumed. He said he will do the deluxe wash and shampoo the seats (which requires a wet vac that sucks out 90% of the water.) for $29.99. I ask how long all of this will take and am told 25-30minutes, tops. SOLD! My truck is 15 years old and has 15 years work of grime in the cloth seats.
I walk inside and watch them pull my truck up to the ramp thing. Then watch it go through the wash, making sure all the special lights go one for the different treatments. I proceed to head on down the the cashier and pay. $29.99 on the card. Apparently, I got a pretty good deal because the cashier said, "WOW!" I know how to deal...whatever.
I make my way outside, pull up a chair to the table out there, and watch my truck pulled around to the detail area. I wanted to keep an eye on things. I was pretty much staring at my truck the whole time. My truck proceeds to sit for about 15 minutes before anyone begins on the detail.
45 minutes later, my truck is "done".
I first inspect the outside of the truck. I notice there is still some soot on the tailgate from when we went camping last. I ask him to clean it off. He wipes his finger over it as if it was damage. Then notices that its not, and wipes it off with a cleaner.
I open up the passenger side door and have a look in. I notice that the seats still look a little dingy and the area between the driver and passenger side wasn't even touched. I point this out to the guy who was doing the detail work. He says sorry for missing it and proceeds to use some cleaning (degreaser) solution and rub it out. I immediately say, "I was told that the seats would be shampooed and then a majority of the water vacuumed out. Was that not done?" And he couldn't lie stating he used the wet vac, because I never saw anything of that type rolled over to the truck. The guy tells me that that process would take a lot longer.
UM HELLO...I FLIPPIN WANT WHAT I PAID FOR!!! I don't give a sh*t if you have to take the time to do the job correctly. I refrained from saying that though.
The detail guy goes and gets the assistant manager and brings him back and the asst. manager asks if everything is okay. HELL NO. Things are not okay! After explaining what the (Fail to) detail guy did, the asst. mgr apologized and proceeded to get another detail guy on the job.
Just because I was pissed, I decided to talk to the manager too. He said, he'd make sure everything was done over again and correct. LIKE IT SHOULD HAVE BEEN DONE THE FIRST TIME AROUND!
Time at Car Wash now - 1hr
Frankie did an awesome job on detailing my truck. He wanted me to inspect both the outside and inside before leaving. Everything looked fantastic!! I had wished Frankie would have done the detailing the first time around. The manager gives me a free wash but only after I asked for some form of compensation.
Time at Car Wash now - 1hr 40mins
I get into the truck to leave and grab for my key. Hmm... Its not in the ignition. I holler over to Frankie a car away and ask if he'd seen my key. He walks over and says, "Its not in the ignition??" I bit my tongue as a "Here's your sign" comment was nano seconds from leaving my mouth.
My key is officially MIA. I wasn't about to say, oh its just the spare...dont worry about it. HELL NO! I have a habit of locking my keys in my truck, so I need the spare!! Next thing I know, I have 6 guys around my truck looking for my key. This is the WORST possible thing that could have happened after the failed shampoo seats incident. I was LIVID and everyone within ear shot knew it.
Finally my key is located. The person who drove it from the line to the detail area put it in the cupholder. Why would someone remove the key from the ignition!? Why not just leave it there?
The other assistant manager is one of the guys looking for my key. After it is found, he apologizes and gives me a book of washes and a free hand wax. Says that from now on to ask for him personally when I come in and he'll make I'm taken care of when there.
"Warren" is all clean and shiny, but with the hassle that I went through...I don't even know if I want to use the free washes/wax.
Time at Car Wash - 2hrs
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