I think the service I've gotten here has progressively gotten better. I did have to wait over 24 hours for a returned call though. It seems they have a lot of turn over here. My last visit was great. They were able to schedule me when I needed in. (In the past, this has not always been the case) All the people are friendly & make sure you're comfortable when you're here.
While I'm not completely satisfied w/ the effect of the laser treatment, unfortunately, it seems that everyone reacts differently to this treatment. My hair is certainly less than when I started, but I do think this is too expensive for the results.