We absolutely love the food, the reason for the poor review is because of the service at the front counter. As people have already mentioned, it's always packed here so we always order food to go. Maybe I don't understand what exactly a tip is for but last time I checked a tip is for when you are being seated, served/waited on... When paying at the counter they give you a tab to fill out for the tip before they proceed with the transaction... At that point I cross out the tip(because I don't feel I have a reason to leave tip due to not being seated and served) and return the receipt to the person at the register. No matter who I am dealing with I ALWAYS get nasty or disturbed looks when I don't leave a tip... Unless the tip is going to the cooks I honestly don't feel as I should be leaving a tip for the person who bagged my food or the cashier. Maybe the process should be alerted or the workers at the front counter should be talked to about putting on a better face when they are displeased.