I never even made it into this salon--I wanted to try it--I really did. I called to let the stylist know that I had found them online and wanted to get pricing on a shampoo, cut, and style. While I did get the pricing, the woman acted like being on the phone with a potential new client was the LAST thing she wanted to do.
I asked her if she does Saturday appointments, she responded "Yes we do,"...silence...silence...silence...silence--you get the point. I'm thinking O-k, guess you're not going to ask if I want to make an appointment. I thanked her and ended the call.
I have always had a good rapport with my stylist, and it started with the first call. First impressions are lasting and the impression she gave me was that I needed to try another salon!