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| - TERRIBLE EXPERIENCE
RUDE RUDE RUDE!
Don't waste your time or money here!
i would love to give this place 0 stars but, unfortunately, cannot
I purchased a deal for this place (through DealFind) for a COUPLES package - advertised as "perfect for valentines day" and stressed "couples massage" and a "couples steam room"
I bought the voucher in January and, when I called 2 weeks later, was told the earliest weekend they had available was in june so I made the appointment, and saved it in my calendar to not forget!
When I got to the area, it took some searching to find the place and, once in, it didn't really impress
This didn't turn me off right away though, as I thought, "appearances can be deceiving"
So i arrive and have to wait, which was still fine
While I was waiting, a worker there suggested that I go into the steam room and that my boyfriend can start his massage. I explained to her that this is a "couples" voucher and we want to do our treatments together. [Dealfind even stated ON THE VOUCHER that this is "for 2 people to use together"]
The worker told me that this isn't possible as there is no "couples steam room" and we have to have our treatments separately or wait. I told her I would wait as I would not do the treatments separately - I bought a couples voucher to use as a couple.
I continued waiting until another woman came out of a room and told me that we have to have the treatments separately because they are too busy. I let her know that we booked 5 months in advance and we had told them the exact voucher. At this point, I was so frustrated as I had changed plans so that I could be there for that appointment. This second employee told me "you don't like it, get a refund", which I would gladly do.
While I was waiting, another employee decided to call the "manager" (or someone who claimed to be the manager) and spoke in a language I couldn't understand and I was then handed the phone. The woman let me know she is the manager and I calmly explained that - "I've waited 5 months to use this voucher. I bought it to use as a couple, as advertised, and I want to use it together" She starts telling me that "You can't use it as a couple. It doesn't say that" and that "everyone else is fine and everyone else is happy with our service"
I point out to her that the voucher even specifically says " 2 thirty minute couples visits to the "steamy wonder with rosemary and lavender" steam room." and I emphasize the words COUPLES VISIT
She goes on to tell me that "couples visit" doesn't mean together.
Couples visit DOESN"T mean together??
Really?
What does a "couples visit" mean?
(If someone on yelp knows, please fill me in)
By this point, I was quite frustrated, as was she and she started yelling at me that "everyone else is happy with their service" and tells me if i'm unhappy to leave and get a refund. I believe her exact words were "if you don't like it, go to Dealfind and get a refund. No couples, no together" (while she was yelling at me)
Pretty serene and spa-like, don't you think?
Anyway, I left, without having my massage (which I really needed)
But I definitely DO NOT recommend this place to anyone
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