The staff here is very helpful in locating and finding titles for you. Once, I couldn't find the location of the DVD that I wanted, and the clerk pulled the DVD from the back and rented it to me anyway. He indicated that he would find the case instead.
The only downside is that the DVD's get rented for quickly. You might have to wait a couple of days to find the title that you want. The plus side is that the clerk can put a hold on a title for you.
I love this place