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  • Unbelievable friendliness and service at this hotel. Amazing people from valet to housekeeping. But one person made our trip unforgettably relaxing. Max at the front desk is the kind of person I would hire to be the face of my business. We had come to Canada for my wife's 30th birthday and travelled all over Alberta for 5 days with our young baby. As anyone knows, traveling with a baby is an experience. Our two nights at the Westin was the bookend to an amazing trip. The valet was more than helpful with our mountains of luggage. Housekeeping has already prepped our room with a crib and we were set to go We came well before the normal check in time but max made sure that he did everything he could to expedite getting our room ready. He kept us in informed and let us know places to go in the meantime. He watched over us to make sure our baby wasn't getting impatient by bringing him some crayons and a coloring book. Everyday in the morning he was there to greet us and for such a huge hotel that was hosting several conventions, max made us feel like home and that the hotel wanted us to know we were not just a room number.
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