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  • When I called my cable company (Cox Cable of San Diego) to ask why they had increased their cable and internet rates they told me they could give me a discount if I committed to a 2 year contract. They stated that if I accepted the contract then I would receive the discount and my cable and internet monthly bill would be lowered. They stated that I would be allowed to upgrade or downgrade any of my internet or cable services without a fee or penalty and that it would not violate the contract. Therefore, I agreed to it. This was about a month ago. When I called today to downgrade my cable and internet services they told me that it would violate the contract and that I would incur an "early termination fee"! I was appalled to say the least! They lied to me when they sold me on accepting the contract. This is absolutely unethical and unacceptable! I would rate them zero stars if that was an option.
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