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| - We ate at Costa Vida on Rural Rd in Tempe 60 times. We usually go on Taco Tuesday and get 9 tacos and tres leches with whipped cream and strawberries.
Unfortunately, 58 times they were out of strawberries. 35 times they asked us to repeat our order 3 or more times (because they forget between getting the tortillas, the meat, and ringing it up). 10 times, they left out our cheese or pico. The food is delicious, and the people are friendly and fun.
The first review, we gave them 5 stars, 10th review, we have mostly 5-star and 1 4-star. 20th review, we gave them mostly 5-star and 2 3-stars. 30th survey, we gave them mostly 5-star and 3 2-star. 60th and final review, we gave them mostly 5-star and 2 1-star. We asked to speak with the manager, related all this story, and this was what the manager told us:
You have to understand that you are only one customer. Our other customers do not complain about us not serving strawberries or taking down the advertisement. I do not appreciate you saying bad things about our store. We are the best store in the area, and we have the highest sales.
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