I have very thick hair and had been hopping from stylist to stylist looking for someone to thin my hair out with the right method so the length is maintained. Each time id leave the salon with some wonky version of "The Rachel". One of my thick - haired friends referred me to Sarah and Poppy and she gets how to cut thick hair. She listened to what I wanted - straightened my hair to get a thorough understanding of what cut I currently had - cut my hair dry so she could see what she was doing - set expectations that it will take some time to get to what I wanted my hair to do - and also took time to teach me how to style my hair. That's a lot of value add you don't see at other salons!