Beware, Beware, Beware!!!
2 1/2 months ago I purchased 1500 sf of Bamboo flooring. I was told 4-6 week wait. 6 weeks later it arrives and after hauling it all home I discovered it was a totally different color than I had ordered. I contacted the store and was told they would look into it. 3 more weeks go by and the new order arrives. It is also the wrong color. At this time, I am told there are 3 different color codes and I received a blue dot instead of yellow dot. Obviously, the store did not even know their product line since they ordered a different product than I paid for Again, they say let us look for the proper color code. Several more days go by without any news. Again I call and explain that due to this extreme delay my contractors are about to walk off the job. Their attitudes were of indifference and blamed the warehouse on the east coast for not getting back to them. I asked why it was so difficult to find this product. I suggested it would be simple to just take a photo on a cell phone to confirm the color. They would not do that. I then called Customer Service back east and explained the situation. I was assured the problem would be resolved. 3 days later I'm told they don't have the color and can not get the color I paid for. I was told they would refund my money. Yea, that worked out well. I was told it would take another 4 to 6 weeks to get my money back. I explained I had paid in full over 60 days ago and my contractors were going to walk. I was told that since the check had cleared weeks ago they would have my check to me within a week. 2 weeks later I receive a check for $1300.00 instead of the $8700.00 I paid. Again I call and am told I will receive the balance in another week. 2 weeks have gone by and I still have not received my money.
Does this sound like the type of company you want to do business with?