| rev:text
| - In reality this Hotel deserves a one star, but for the price point I have given this a two.
# Things thay are broken/wrong and cannot be fixed:
a) This hotel is off the strip, so be prepared to drive every where or spent money on monorail rides.
b) The parking garage is bit off and is not at all connected to the Hotel. So if you are going to use car every where this will be easily time killer
# Things that are broken/wrong and CAN be fixed:
a) Guest service. They were pretty rockheads with no decency to apologize or make any sort of arrangements. On July 30th 2016 in morning, the entire Ghori had emergency water shutdown. I called them to ask whats up; I was informed about this, but they were pretty rude. When I asked them when this will be resolved, they said we dont have any idea. No apologies or anything to add to this discussion. They didn't even offer a call back to inform when this will be restored. I had to keep the tap running to get notified when the water is back. An hour later cold water was restored, but not the hot water. I had to wait for another 1 hour for hot water to be restored. To add to this, they have a strict policy of 11AM check out. Couple of my family member had to shower in cold water.
b) Guest Service: I also came with my hrand parents who regularly require warm-hot water for drinking. I asked for a microwave but they said they didn't have any. I stayed at many Hotels that don't keep microwave in the room, but upon asking they would make arrangement with a portable one. There guest services again was helpless without any apologizes.
c) Elevators: OMG, they have 4 Elevators in the tower we were staying, but all of them taked freaking 5-10 minutes to service. Either only one or two of them are working or the elevator management is terrible. They also have scenic elevator, which has see through glass to look outside. However its not well maintained. There are many water, oil marks from inside. This elevator has a registry issue. It cannot take more than three stops at a time. Meaning if you are among the top floor guest, you will have to wait to input your floor number. Weird!
d) Outdated bathroom: Shower was very slow as most of the water was flowing from the tap. The lever that selects between tap and shower was broken. Tiles were pretty ugly in one of the two rooms that we had booked.
e) Broken AC: AC was working but not cooling at all. Even if I had kept it on 68F, it wqs struggling to cool in one of my room. Other room was fine.
# Things good about the hotel
a) Price
b) 55-60 inch flat TV with better app service.
c) comfortable Beds
Overall i felt disappointed with my stay here and regret not paying $50 more for a hotel near strip and with better guest service which was utmost importance.
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